Frequently asked questions

Your center sends you a link. Open it on your phone, choose a password and sign in with the username shown. See Open your account for the first time.

Ask your center for a new link. A member of staff resets the password; you then open the link, choose a new one and sign in.

Your child is not linked to your account yet. Ask your center to link them. When it is done, the child appears on “Dashboard” with their own card.

The center has not set a fee for that group, so no payment is expected. If you have questions about it, call the center.

No. You pay at the center; the app shows how much is due and until when. “How to pay” says how the center takes payment. See See what is due and get a receipt.

Open “Payments”, find the payment in “Payment history” and tap “Download (PDF)”. The first time, you draw your signature with your finger; then the receipt opens and “Print / PDF” prints it or saves it as a PDF.

Yes. All your children are in one account. Lists show them together, grouped by child, and the child filter narrows a list to one. See Follow more than one child.

You get a notice in the app, and “Attendance” shows the lesson as “absent”. Choose where notices reach you in Choose your notices.

To reception, the head of the center and the teachers of your children, from “Messages”. The center's management may read conversations, for quality and safety.