Frequently asked questions
A parent paid three months at once. How do I record it?
Press “Record payment” on the student's row, then press the plus beside “Fill in for” twice. The amount follows, and the line under it shows the date the payment covers. See Take a payment and give the receipt.
I recorded a payment wrongly. Can I undo or delete it?
A payment is never deleted. Press “Edit” to fix a detail, or “Void” to cancel the entry. Both ask for a reason. Reception can do this for 48 hours after the payment was recorded; after that only the founder can. See Correct a wrong payment.
Why can I not see statistics, expenses or reports?
They belong to the accountant and the founder. Reception collects payments, and sees the payment list, “Subscriptions” and who owes money. See See who owes money.
A student has not paid, but is not in Payments due. Why?
The list shows late payments and payments due today, six rows at most. A payment that falls due later is not listed, and a group with no fee is never counted as late. Open “Subscriptions” to see everyone.
How do I change a student's fee or give a discount later?
Open “Subscriptions” in “Finance” and press “Set fee” or “Set discount” on the student's row. At enrolment you set both in the form: see Enrol a student in a group.
How does a new student sign in?
After registering, the card shows a one-time sign-in link and the date it works until. Copy it or send it on WhatsApp. The person opens it, sets a password, then signs in with the username on the card. See Register a new student.
Can I register a child who has no email address?
Yes. Tick “Child profile” on the registration form. Only a name is needed. That profile cannot sign in, and the parents follow it like any student. A normal student account needs an email address. See Register a new student.
Can I mark attendance when a teacher forgets?
No. Reception can see roll calls but cannot mark them. Under “Roll call not taken” on your home screen, open the row to see the group, then remind the teacher. See Your desk at a glance.
Why does the board refuse to move an enquiry to the enrolled stage?
An enquiry becomes “Enrolled” only when the person is in a group. Create their student account, enrol them in a group, then move the card. See Turn an enquiry into a student.
Can I take back a message I sent?
No. A sent message cannot be edited or deleted. A broadcast reaches every ticked person as a separate private message, so check the text and the names before you press “Send to all”. See Message a parent.
How do I print a receipt again later?
Open “Finance”, find the payment in the list and press “Receipt” on its row. On the receipt press “Print / PDF” to print, or “Download (PDF)” to save a PDF.
A student left the group but still owes money. Where is that debt?
At the bottom of “Subscriptions”, under “Left the group, or group archived”. It is counted up to the day they left. Reception can see it and write to the family. Writing a debt off is for the founder and the accountant.